Your data, handled with care.
01
Information We Collect
We collect information you provide directly to us — for example, when you fill out our contact form or reach out for services. This includes:
Name and contact information (email address, phone number)
Business name and industry
Messages or inquiries you submit via our contact form
Your consent preferences, including SMS opt-in status
Technical data such as IP address, browser type, and pages visited
02
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide requested services
Send appointment confirmations, reminders, and follow-ups
Communicate updates about your automation projects
Send relevant service announcements and offers (only with your consent)
Improve our website and service quality
Comply with legal obligations
03
SMS & Text Message Communications
04
Information We Collect
We only send SMS messages to individuals who have explicitly opted in. Consent is collected through our website contact form, where you must actively check a checkbox agreeing to receive text messages before submitting your information.
By checking the SMS consent box on our contact form, you agree to receive text messages from BuiltStead Systems at the phone number you provided. This may include appointment reminders, project updates, and relevant service communications. Consent is not a condition of purchase.
Your opt-in consent is recorded with a timestamp, the IP address of the device used, and the exact consent language displayed at the time of submission. This record is stored securely and is used solely for compliance purposes.
You may withdraw your consent at any time by replying STOP to any text message or by contacting us directly.
05
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
Service providers: Trusted third-party vendors (such as Twilio for SMS delivery) who help us operate our business, subject to confidentiality agreements.
Legal requirements: When required by law, court order, or governmental authority.
Business transfers: In connection with a merger, acquisition, or sale of business assets, with notice to affected users.
SMS opt-in data is never shared with third parties for marketing or promotional purposes. Your phone number and consent are kept strictly for the program you joined.
06
Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure storage practices, and access controls limiting who can view your data.
While no method of transmission over the internet is 100% secure, we are committed to protecting your information using commercially reasonable means.
07
Your Rights & Choices
You have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete data
Delete your personal information (subject to legal obligations)
Opt out of SMS communications at any time by replying STOP
Opt out of email marketing by clicking "unsubscribe" in any email
To exercise any of these rights, contact us at [email protected].
08
California Privacy Rights
We are based in San Diego, California. If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect, to request access to or deletion of that information, to correct inaccurate information, and to opt out of the "sale" or "sharing" of personal information.
We do not sell or share your personal information as those terms are defined under California law. You will never be discriminated against for exercising any of your privacy rights. To make a request, email us at [email protected] and we will verify and respond as required by law.
09
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes will be communicated through our website or, where appropriate, directly to you.
10
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out. We respond to all privacy-related inquiries within 5 business days.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by qualified counsel to confirm it meets your specific obligations.